Which messaging channels does the unified inbox support?

The unified inbox brings together WhatsApp, two-way SMS, email (via Gmail), Facebook Messenger and Instagram direct messages — all threaded by customer in one place.

Can my whole team use the same inbox?

Yes. The inbox is shared across your team, with conversation assignment so everyone can see who is handling which customer and pick up any thread instantly.

Do I keep a history of every conversation?

Every message across every channel is stored permanently against the customer record, giving you a complete, searchable history for each contact.

Do I need a separate WhatsApp Business account?

TradeHub OS connects to WhatsApp through an official integration available on the Squads plan and above, so you can message customers compliantly from your business number.

Home/Features/Unified Inbox

Unified Inbox

Every customer conversation in one threaded inbox

Stop juggling five apps. WhatsApp, SMS, email, Messenger and Instagram DMs all live in a single inbox, threaded per customer, so nothing gets missed and your whole team stays in the loop.

14-day free trial All features

channels in one inbox

100%

conversation history kept

faster replies with templates

∞

team members

When messages are scattered across personal WhatsApp, a work mobile, email and Facebook, things fall through the cracks and only you know what's been said. TradeHub OS unifies every channel into one shared inbox, with the full history attached to each customer — so any team member can pick up a conversation and reply in seconds.

How it works

Up and running in four simple steps

Connect your channels

Link WhatsApp, SMS, email, Messenger and Instagram in a few clicks.

One thread per customer

Every message, on every channel, is threaded under the right contact automatically.

Reply with templates

Send polished, on-brand responses instantly using saved reply templates.

Keep the whole team aligned

Assign conversations and see who's handling what — no more crossed wires.

Capabilities

Everything unified inbox includes

The detail that makes the difference — every capability, built for the way trades actually work.

WhatsApp Business integration

Send and receive WhatsApp messages directly inside TradeHub OS, with delivery status.

Two-way SMS

Text customers from your business number and see replies in the same thread.

Email sync

Connect Gmail so emails appear alongside texts and chats for a complete picture.

Messenger & Instagram DMs

Reply to Facebook and Instagram messages without leaving your inbox.

Threaded per customer

All channels merge into one conversation history attached to each contact.

Saved reply templates

Build a library of quick responses for common questions and quotes.

Team inbox & assignment

Assign conversations to colleagues and track who owns each reply.

Unread & read tracking

See at a glance which conversations still need attention.

Attach quotes, invoices & docs

Send a branded quote or invoice straight into the chat.

AI-drafted replies

Let Copilot draft a reply for you to review and send in one tap.

Never miss a customer message again

Cut response times from days to minutes

Let any team member pick up where another left off

FAQs

Unified Inbox questions, answered

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