Every customer conversation in one threaded inbox
Stop juggling five apps. WhatsApp, SMS, email, Messenger and Instagram DMs all live in a single inbox, threaded per customer, with AI-drafted replies and your whole team in the loop.
+10Moulded by 16 trade businesses
Crafted by the business that's generated millions
5 channels · one inbox · unlimited team
Whole team in the loop
4 unread · 9 conversations
5
channels in one inbox
100%
history kept per customer
AI
drafted replies
∞
team members
The daily grind, without the right tools
Customers message on WhatsApp, Facebook, text and email — and half get missed.
Only the person with the work phone knows what was said to who.
Typing the same replies over and over eats your evenings.
Everything unified inbox does for you
Built around how UK trades actually work — every claim is a feature you can use today.
Five channels, one thread per customer
WhatsApp, Facebook Messenger, Instagram DMs, SMS and email merge into a single conversation per contact, with delivery ticks and unread counts — so nothing is missed and everyone sees the full picture.
- WhatsApp, Messenger, Instagram, SMS & email in one place
- Delivery status (sent / delivered / read) per message
- Full searchable history attached to every customer
James Wilson
4 unread across 9 conversations
Reply in seconds, not days
Let AI draft a reply from the conversation and customer context for you to send in a tap, or fire a saved template — including compliant WhatsApp templates for messaging outside the 24-hour window.
- AI-drafted replies (consent-gated) in one tap
- Saved reply templates for common questions
- WhatsApp template & utility messages built in
Good afternoon, Sam
Wednesday afternoon — 85 items need attention
Action Centre
85 URGENT£64,320.00 in quote pipeline
New lead: Sarah Thompson
Website
New lead: John McQueen Ritc…
Facebook Ads
New lead: Tracey McArthur
Facebook Ads
New fire frame needing replac…
John Pateno
Assign team to TV unit install …
TRD-2026-000014 ·
Assign team to Office media …
TRD-2026-000017 ·
Quote Q-2026-0421 · £1,080.00
Sarah Whitmore
Quote Q-2026-0398 · £4,051.00
Customer
Quote Q-2026-0365 · £3,914.00
Customer
Nothing here
£24,380
vs £19,900 last period
↑ 22%14
Avg £1,741 per job
↑ 8%£9,650
£8,400 in this month · £1,250 overdue
Inbox
4Sarah Whitmore
1 dayHi Sarah, just checking in on quote Q-2026-0421. Any questions or shall we book you in?…
James Wilson
1 dayHi James, just following up on your enquiry — happy to answer any questions.…
Upcoming Jobs
No upcoming jobs
Keep the whole team aligned
Assign conversations, run an internal team chat alongside the customer inbox, and attach quotes, invoices and docs straight into the thread — no crossed wires, no “who replied to this?”.
- Shared team inbox with conversation assignment
- Separate internal Team Chat for staff
- Send quotes, invoices & docs into the conversation
Jobs
6 total jobs
Calendar
Show
Calendars
All · NoneJuly 2026
Up and running in four simple steps
Connect your channels
Link WhatsApp, SMS, email (Gmail), Messenger and Instagram in a few clicks.
One thread per customer
Every message on every channel threads under the right contact automatically.
Reply fast
Use an AI draft or a saved template to send a polished reply in seconds.
Keep the team aligned
Assign conversations and see who’s handling what across the whole crew.
Built around your business — not the other way round
We don't sell logins. We take on a limited number of businesses and build each one a bespoke system around how it actually works. Access is by enquiry only.
- 1A system mapped to your actual processesWe scope how your business really runs — leads, quotes, jobs, invoicing — and build around it, not the other way round.
- 2Bespoke fields, workflows and automationsYour terminology, your job stages, your follow-up rules. Built in, not bolted on.
- 3Your integrations, connectedFacebook & Instagram leads, WhatsApp, SMS, email, payments and calendars wired into one place.
- 4Hands-on onboarding for the whole teamWe set it up with you and train your team on your own data — no "figure it out yourself".
- 5A direct line to the people who built itLimited client intake means you're never a ticket number. The system keeps evolving with your business.
+10Moulded by 16 trade businesses
Crafted by the business that's generated millions
The full unified inbox toolkit
The detail that makes the difference — nothing bolted on, all built for trades.
WhatsApp Business
Send and receive WhatsApp messages inside TradeHub OS, with delivery status and 24-hour window handling.
Two-way SMS
Text customers from your business number and see replies in the same thread.
Email via your Gmail
Send from your own connected Gmail so emails sit alongside texts and chats.
Messenger & Instagram DMs
Reply to Facebook and Instagram messages — and page comments — without leaving your inbox.
Threaded per customer
All channels merge into one conversation history attached to each contact.
AI-drafted replies
Copilot drafts a reply from the conversation and lead context for you to review and send.
Saved reply templates
Build a library of quick responses for common questions and quotes.
Team inbox & assignment
Assign conversations to colleagues and track who owns each reply.
Internal team chat
A separate staff chat sits alongside the customer inbox for coordination.
Attach quotes, invoices & docs
Send a branded quote or invoice straight into the chat.
Before & after TradeHub OS
This is the bottleneck unified inbox removes — and what your week looks like once it's gone.
Without TradeHub OS
- Five apps and two phones to check
- Messages missed and customers ignored
- Only one person knows the history
With TradeHub OS
- One inbox for every channel
- Every message seen and answered fast
- The whole team shares the full history
"I was missing Facebook messages for days. Now WhatsApp, texts and emails are all in one place and the AI drafts half my replies — I answer in minutes and it’s won me jobs."
Replaces
- Personal WhatsApp
- A separate work mobile
- Scattered email threads
- Facebook & Instagram apps
How UK trades stop losing jobs to slow replies — see it in 2 minutes
Most trades lose work to whoever replies first — not whoever's best. Get a 2-minute tour of how to fix that, your free Growth Report, and our UK quote & invoice template pack. No pressure, no card.
- What most trades get wrong — and the fix, in 2 minutes
- Free UK quote & invoice template pack
- One practical growth tip a week (unsubscribe anytime)
Unified Inbox questions, answered
Explore more of the platform
Seen enough?
Tell us how your business runs and we’ll scope a bespoke system around it. Limited client intake — access is by enquiry only.
+10Moulded by 16 trade businesses
Crafted by the business that's generated millions
Enquiry only · Scoping call first · We reply within one working day